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Friday 06 December 2013
08:00 - 09:00 Registration and Morning Coffee
09:00 - 09:05 Welcome Address by the Director of Ceremony, Mr Vishnu Purbhoo
09:05– 10:05 Plenary Panel 1 - Outsourcing, Technology Innovations & Impact on Competitiveness of Nations & Corporations

The panel deliberates on changing purchasing behaviour of customers in general, the shift in demand from discrete services, to bundled solutions where a combination of platforms, services, solutions and delivery channels are being asked for. Delve into aspects surrounding readiness of the outsourcing marketplace for such systemic changes, and what needs to be done to retain competitiveness in an increasingly mobile and converging marketplace.
Moderator:  Ken Poonoosamy, Board of Investment (Mauritius)
Panelists:

  • Mr Ravin Ramsamy, Orange Business Services (Mauritius)
  • Mr Charles Cartier, TNT (Mauritius)
  • Mr Chetan Naik, CDN Software Solutions Pvt. Ltd (India)
  • Mr Jan Webering, Sevenval (Germany)

10:05 – 11:05 Plenary Panel 2 – The African Growth Story: Opportunities, Trends & Collaborative Models to Create Sustained Value
The panel deliberates on the emerging needs of the larger African continent, manifested across all sectors and industries, where leapfrogging on the one end thanks to modern technologies has enabled greater inclusivity, while creating room for greater number of services to be structured and offered to an increasingly discerning marketplace. How could sourcing enable the continent? Provisioning services through adoption of bundling, technology convergence, platform interoperability and burgeoning youth are all required. What are the immediate opportunities, and what value needs to be pursued?
Moderator:  Mr Amédée Darga, Enterprise Mauritius (Mauritius)
Panelists:
  • Mr Suraj Ramgolam, National Computer Board (Mauritius)
  • Mr.V. Beeharry, VESL Technologies Ltd (Mauritius)
  • Mr Dushyant Joshi, Azure CRM (India)
  • Mrs Adjoa Ayivor, NEC Africa (South Africa)

11:05 - 11:30  Coffee Break
11:30 - 12:30 Plenary Panel 3 – Creating, Leveraging & Establishing Interoperable Infrastructures
Connectivity and Telecommunications remain at the forefront of any country’s development, and particularly for the ICT sector if it were to be viewed from the lens of inclusive development. While mobile platforms are available aplenty, focus on consumerism without adequate emphasis on increasing productive capacities of citizens’ results in spectacular failures as evidenced in many parts of the world. How should African nations come together to develop collaborative models where technical infrastructure is viewed as a shared model, and growth is pursued collectively across chosen economic sectors? 
Moderator:  Dr Krishna Oolun, ICT Authority (Mauritius)
Panelists:
  • Mr Sarat Lallah, Mauritius Telecom (Mauritius)
  • Mr Bernard Mallia, Equinox Advisory (Malta)
  • Mr Papa Yusupha Njie, CEO Unique Solutions (Gambia)
  • Mr Stanley Shanapinda, Communications Regulatory Authority (Namibia)

12:30 - 13:30 Plenary Panel 4 – Developing a Sustainable Services Sector by Leveraging ICT “The Maturity and Experience of the Mauritian ICT Industry and its Capability to Export its Services in the Region”
While ICT has been increasingly seen as a sector that could transform economies, the pursuit of ICT development created a more than larger emphasis on consumerism and discrete provisioning of services. Demand dynamics and the attendant fluidity have resulted in lacklustre growth from discrete provisioning. What should Mauritius and African private sectors do to ensure that supply centricity doesn’t become so ingrained that demand – both local and regional – becomes an after-thought? How should companies leverage management models where success is measured in business and socio-economic outcomes, instead of just the pace of technology adoption? What services does Africa need the most that the private sector should endeavor at creating and delivering?
Moderator:  Neemalen Gopal, President, Mauritius IT Industry Association
Panelists:
  • Mr Dan Faugoo, National Computer Board (Mauritius)
  • Mrs Su Lin Ong, DCDM Consulting (Mauritius)
  • Mr D. K. Sareen, Electronics & Computer Software Export Promotion Council (India)
  • Mr Bobby Varanasi, Matryzel Consulting (Malaysia)
  • Mr Tino Robin, Bytes Technology Group Ltd (Africa)

13:30 - 14:30  Lunch
14:30 - 14:45 Address by Honourable Tassarajen Pillay Chedumbrum,
Minister of Information and Communication Technology, Republic of Mauritius
 
14:45 - 15:45

African ICT Ministers Roundtable: State of the ICT/BPO Industry – Present & Future Opportunities and Challenges

Hon. Pedro Sebastiao Teta, Minister, Angola
Hon. Tassarajen Pillay Chedumbrum, Minister, Mauritius
Hon. Dumisani Ndlangamandla, Minister, Swaziland
Hon. Kibuule Ronald, Minister, Uganda

15:45 - 16:00 Coffee Break & Photo Souvenir
16:00 - 17:30 Business Collaboration Meetings
Dedicated meetings between foreign delegates and local entrepreneurs on opportunities, and exploring collaborative endeavours in the ICT-BPO sector.